How to Buy Safely on mbuy

At mbuy, we are committed to providing a safe and trustworthy marketplace for all users. While we connect buyers and sellers, the actual transaction is always between the two parties. To ensure your safety, we strongly encourage all buyers to follow the guidelines below.

1. Verify the Seller

  • Review the seller’s details, including their name and contact information.
  • Give preference to listings with original photos and clear descriptions.
  • Communicate directly with the seller and ask relevant questions before making a decision.

2. Communicate Clearly

  • Confirm the product’s condition, size, specifications, and availability before agreeing to buy.
  • For high-value items, request additional photographs or a video call demonstration.
  • Avoid sellers who attempt to pressure you into quick payments or decisions.

3. Meet in a Safe Location

  • Arrange meetings in public and well-lit areas, such as cafés, shops, or other busy places.
  • When dealing with expensive items such as electronics, jewelry, or vehicles, conduct transactions during the daytime.
  • Bring a trusted friend or family member with you when meeting a new seller.

4. Payment Guidelines

  • Prefer cash on delivery (COD) whenever possible. Only pay after inspecting and accepting the item.
  • If advance payment is necessary, proceed only if the seller is verified and trustworthy.
  • Never share your banking passwords, PINs, or one-time codes with anyone.
  • Confirm funds have actually been received in your account before releasing products if you are a seller.

5. Inspect Before Finalizing

  • Test electronic products thoroughly before making payment.
  • Check clothing, accessories, and other goods for quality and defects.
  • For rentals or real estate, always visit the property in person prior to paying any fees or deposits.

6. Be Aware of Common Scams

  • Offers that appear “too good to be true” often are. Exercise caution.
  • Do not rely on screenshots or claims of money transfers; confirm payment with your bank.
  • Verify that the contact details provided by the seller match the listing.
  • Avoid paying for items that the seller promises to “ship later,” unless dealing with a trusted and verified shop.

7. Keep Records

  • Save all conversations, receipts, and transaction details.
  • These records will assist in resolving disputes and help us investigate reports.

8. Reporting Suspicious Activity

  • Report suspicious sellers, counterfeit goods, or scam attempts to the mbuy administration immediately.
  • Our team will review reports and may suspend or remove dishonest sellers.

Important Notice

mbuy provides the platform for buyers and sellers to connect. We do not guarantee the quality, safety, or legality of items listed, nor do we handle payments or deliveries. Responsibility for safe transactions lies with both buyers and sellers.

Closing Note

Taking time to verify, communicate, and inspect will help ensure a secure transaction. If you are ever uncertain about a deal, it is better to walk away than to take unnecessary risks.

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